FAQ

HOW DOES THE DELIVERY TAKE PLACE?

Your order will be shipped with BPOST. You will receive a tracking link in your shipping confirmation so you can track your order. The courier delivers the parcel personally to you. If the package is not too large, it can also be delivered in your mailbox.

 

HOW LONG DO I HAVE TO WAIT FOR MY ORDER?

From the moment you receive your shipping confirmation, delivery normally takes 5 to 10 business days. You will receive a tracking link with your shipping confirmation so you can follow your order. Please check this tracking regularly so you have a rough indication of when your order will be delivered.

 

HOW MUCH ARE THE SHIPPING COSTS?

Our shipping costs are fixed at €5,95 for Belgium or €10/€15 for all EU countries. When you want your order shipped outside of the EU, send us an email – merchandise@rockwerchter.be - and we will fix it.

 

WHICH PAYMENT METHODS ARE AVAILABLE?

You can choose from the following payment methods: Bancontact/Mister Cash, PayPal, Bankoverschrijving, Mastercard and Visa. All payments are made via Mollie and are therefore protected.

 

IS MY PAYMENT SECURE WHEN I ORDER AWESOME STUFF FROM ROCK WERCHTER?

You can count on us, all payments made via the website are secured via Mollie. Here, the payment is loaded in a frame via a secure connection. ROCK WERCHTER only works with reputable payment methods like Bancontact/Mister Cash, PayPal, Bankoverschrijving, Mastercard and Visa.

 

THE PRODUCT I ORDERED DOESN’T FIT OR I'M NOT HAPPY ABOUT IT.

No problem! You have the right to withdraw your purchase within 14 days, without having to have a valid reason. Please contact us and we help you as soon as possible. We can credit your refund or create an exchange order to send the right size or a different model. 

 

HOW AND WHERE IS ROCK WERCHTER MERCHANDISE PRODUCED?

All clothing and accessories are designed in Belgium. The production is happening in different countries BUT you can be sure everything is manufactured fair!